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Hackers switch off refrigeration: supermarket in Kusel throws away food

A cyberattack caused refrigeration to fail at a supermarket in Kusel. According to police, chilled and frozen goods had to be destroyed; another business in the West Palatinate has also been affected.

Following a cyberattack on refrigeration systems in the West Palatinate a supermarket in Kusel disposed of chilled and frozen goods. The West Palatinate Police Headquarters reported this. According to the report, the systems were switched remotely from cooling to heating mode. A food-processing business was also affected, in addition to the supermarket. Investigations into the perpetrators, their methods and any possible links to similar incidents are ongoing.

Police describe the incident as a targeted manipulation of the control systems via external access points. There are currently no specific leads on a group of perpetrators or the scale of the damage. The West Palatinate Police Headquarters is responsible for the criminal investigation; the relevant state authorities in Rhineland-Palatinate are involved in consumer protection matters and the disposal of the goods. The affected supermarket in Kusel had to discard the goods concerned to rule out risks from broken cold chains.

Regional media such as SWR have reported consistently that the cases in Kaiserslautern and Kusel have prompted the authorities to carry out additional checks at other businesses. The investigation is focusing on possible vulnerabilities in remote maintenance access and among service providers responsible for the systems’ control software. The Tagesschau points to similar attacks recently reported in other federal states. In a documented case in Lower Bavaria in Reisbach the temperature controls on chest freezers were tampered with, causing the appliances to heat up significantly; goods were destroyed there too.

What is currently confirmed is that at least two facilities in the West Palatinate were affected and that the failure of the refrigeration system led to food losses in Kusel. No statements attributing motives, establishing a firm link to a series of incidents or identifying a shared technical vulnerability have yet been substantiated. Forecasts of a threat to supply chains therefore remain provisional and depend on the results of forensic analysis.

Investigators are analysing digital traces on the affected systems and in the operators’ networks. Police and state authorities are advising businesses with refrigeration infrastructure to check remote access, change passwords, enable multi-factor authentication and log maintenance access. According to SWR and Tagesschau, particular vigilance is needed with centrally managed refrigeration systems. Until the technical causes are established, the focus remains on preventing risks, securing evidence and protecting consumers.

Editor: Mira Cadena (Article created with AI assistance).

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